FAQs
Order Status
Has my order shipped?
How do I change quantities or cancel an item?
How do I track my order?
My order never arrived.
At the top of any page click Account and log in. Then click Orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
At the top of any page click Account and log in. Then click Orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
At the top of any page click Account and log in. Then click Orders to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Account
How do I create an account?
- At the top of any page click Account.
- In the Register section, enter your email address and click the “Register” button.
- A link to set a new password will be sent to your email address.
- Then follow the prompts to complete setting up your account.
Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
At the top of any page click Account and log in. Then click the Account details link to edit your account information.
How much is my shipping?
Since some parts are able to ship with additional parts, shipping costs are determined after processing your order. You will not receive an estimated shipping cost while placing your order online.
I forgot my password.
At the bottom of the Login box you’ll see a link that says Lost your password?. Click that link to have a new password sent to your email address.
What is the return policy and how do I make returns?
Requests for returns will only be accepted with a material return authorization number (MRA) and must be made within 30 days. Please refer to our Returns Page for more details.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
We will ship your order shortly after we receive payment from you.
International Shipping
Do you ship to my country?
Please create an account by clicking the Account link at the top any page. During signup we’ll ask for your shipping address details, including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are shipping costs?
We will ship your order shortly after we receive payment from you. Since some items can be shipped together, shipping costs are determined after processing your order. You will not receive an estimated shipping cost while placing your order online.
Guarantees
Low price guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low and SAVE you money!
Privacy policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing + Billing
Do I have to pay sales tax?
Customer is responsible for any Local or State Sales/Use tax applicable to this order. Sales tax will be charged to your invoice if you are located in the same state as our warehouse.
I have a question on my charges.
Log in to your account page and click Orders to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Log in to your account page and click Orders to print invoices.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
When will my credit appear on my account?
Credits usually take 7–10 business days from the time we receive your item(s).
Additional Support
How do I contact you?
Vist the Contact Us page for our company contact information.
